Intelligent Virtual Assistant
Design a virtual assistant to make services available all the time.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR), by definition, is a technology that enables interaction between a caller and a computer program through voice command of user or DTMF Response capturing (commonly known as key press) or combination of two. Popularly IVR System is used to provide information on call from a predefined menu which user can browse by choosing the various options.
IVRS primarily captures user information and interest from his navigation on the call and provides insight to the principal for better business intelligence and decision making. The complexity of IVRS ranges from a single input capture to a complex environment where user journey is multilevel with different choices.
Cosmic Information & Technology has developed some of the most complex and detailed IVRS platforms for top brands to serve their consumers in a meaningful way.
Types of IVRS
Single-Layer IVRS
The quickest and simplest IVRS which captures user choice with a single level interaction and input capturing. As the name suggest, it has only single layer of interaction for capturing user choice/preference in no time.
Multi-Layer IVRS
IVR withing IVR is multi-layer system where user gets multilevel navigation to pinpoint the choice to get the information. The entire workflow and information can be divided in multi layers and made available to caller to browse with voice command or DTMF response capturing.
The Extra Mile You Achieve with Us
Crystal Clear Voice
The high definition voice channels giving exceptionally well voice quality and uninterrupted call connect performance for higher listenership. The high bandwidth makes calls free from noise, echo, jitter or any other disturbance.
Quick Call Connect
Be it a missed call to call back or in-bound call, the large telecom infra gives “Queue Free” and “No Wait” experience to the callers resulting in high call connect ratio.
The Intelligence
Hyper local targeting by identifying location of the caller and initiating the conversation in local language. Further, collecting user information and navigation path for continues improvement in the system.
The Consultancy
Inputs from industry’s most experienced team of IVRS solution design makes your IVRS customer friendly, attribute rich, and most efficient to resulting in better RoI.
Live Reporting
Live Reports with Big Data supported smart MIS Reporting system to give real time access of caller’s journey to brand for further engagement and business intelligence.
ADVANTAGES AND BROAD APPLICATION
Conducting Contests
Design next-gen voice contests for product promotion & user engagement.
Large Scale Consumer Connect Campaigns
Connect with masses in shortest possible time for awareness creation, product promotion & surveys & feedback.
Shortest Turnaround Time
Real time confirmation for product Shortest Turnaround Time delivery, identity verification, entry confirmation & lot more.
Conducting Virtual Training Sessions
Make a smart class room with customized training sessions supported by Artificial Intelligence.
Lead Generation & Qualification
Generate leads by providing product details and getting opt-ins for further interaction.
Success Stories
Bharat ke Mann ki Baat
Campaign’s Objective:
Campaign’s objective was to create a manifesto on the basis of Public Opinion and Suggestions. The initial aim was to collect 2Cr+ Suggestions from all over India. CIL used its advanced technology to setup most easy communication channel for citizens to convey their opinion.
CIL’s Solution:
CIL provided an interactive IVR Solution to record opinion of users. Users can give a missed call on mobile number 6357171717, after which they will be called back to record their suggestion or leave a recording of his/her expectation for Manifesto.
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Nokia Lumia Launch
About the Campaign:
The campaign was launched in the selected multiplex movie theaters in Delhi to highlight night-vision feature of Nokia Lumia phone. In the campaign, the audience coming to watch the movie was engaged to highlight the phone feature. In the intermission time, one actor from the main screen who is stuck in a basement area gives a call randomly to one of audience.
CIL’s Solution:
Over the call, the actor clicks photo of dark basement from his Nokia Lumia Phone and ask for help by asking direction to move – left / right. As per the voice command from audience, the actor will go and finally comes out of basement by the help of user seating in multiplex.
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Kellogg’s Breakfast Pledge Campaign
Campaign’s Objective:
To make Kelloggs’/cereals fit culturally and to change people’s perception of looking at it as an instant food product instead of a filling breakfast option.
CIL’s Solution:
CIL created one number solution by mapping Missed call, WhatsApp, and SMS on single 10 digit number for easy management. Our Tech team also designed advanced MIS Dashboard segregating responses from different channels to organize entire campaign.
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Infection Alert by Lifebuoy
Campaign’s Objective:
Lifebuoy wanted to drive hand-hygiene behaviour change to reduce the incidence of illness and child deaths in rural India. Our data-led Infection Alert System proactively alerted consumers via mobile when they were most vulnerable to fatal diseases.
CIL’s Solution:
Our solution was to create a data-led infection alert system to help Lifebuoy proactively educate consumers when they are most vulnerable to fatal diseases and activate it through mobile which has the highest reach in rural areas.
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Gaon Chalo by Tata Tea
Campaign’s Objective:
The campaign aimed at engaging its fan base with a brain teasing clues and hints with an integrated approach. With this, brand also intended to gratify the participants with Pepsi and IPL freebies such as Talktime, Pepsi T-Shirts and IPL tickets.
CIL’s Solution:
CIL offered complete activity management covering technical execution, backend, & front end customer support. We generated over 300 Million unique codes which were published on PepsiCo products for consumer participation. Our Technical team also designed randomizer to declare winners for Talk Time, T-shirts, and IPL Match tickets winners.
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Pepsi VIP Bano Contest
Campaign’s Objective:
The campaign’s objective was connecting audience with brand over mobile and social media by driving campaign around the brand tag line "Pagalpanti Bhi Jaruri Hai”
CIL’s Solution:
CIL was responsible to execute entire solution which included WhatsApp platform set up and SMS response integration on the same 10 digit number, facebook application development, including referral element to make the campaign viral, and integrating responses coming from all the channels to one single dashboard so that brand can view the responses coming through all the channels.
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WhatsApp Fake News
Campaign’s Objective:
WhatsApp wanted to create awareness regarding the fake news spread across the country. It wanted to communicate the need of users to identify or how to identify whether the news forward it to them is fake news for its genuine.
CIL’s Solution:
For reaching out to mass audience, WhatsApp used CIL’s vast database. They reached out to the target audience through voice calls in order to create awareness regarding the fake news spread.
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